Difficult Conversations: How to Discuss What Matters Most
$22.00
116 in stock
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| Weight | 0.6 lbs |
|---|---|
| Dimensions | 7.75 × 5.13 × 0.86 in |
Description
From the Harvard Negotiation Project–which brought you the megabestseller GETTING TO YES–this practical guide will help you handle your most difficult conversations with confidence and skill
Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying “No,” “I’m sorry,” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.
– Raise tough issues without triggering defensiveness
– Manage strong emotions—yours and theirs
– Keep your balance no matter how the other person responds
– Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world–and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.
Penguin Books
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